FAQ

1) How do I find my image(s) ONSITE at an event?

Our viewing stations will be located at the finish area of your event. To view your image(s) simply enter your bib number at the viewing station.

a) What next?

The viewing station allows you to print your image, right there onsite, and take home a memento of your day. Alternatively, you could choose to have your image emailed to you or sent to your mobile phone.
b) How can I pay onsite?

We accept cash and all major credit and debit cards.

 

2) How do I find my image(s) ONLINE?

Select your event from the events list, select to search via BIBNUMBER and then enter your number when prompted.
a) What next? View samples to help with the selection of the products(s) you would like and then use our secure check out procedure to order online. Alternatively, make a note of the image code that you like and call our 0800 number where one of our friendly team members will explain our products to you and can take payment over the phone with a major credit or debit card.

 

3) What if no images are shown when I enter my bib number?

Enter bib number zero ”0″ this will display all the images where the participants bib number was obscured or unreadable. Some events also have the option to search via helmet colour or colour of tee shirt/top. If this is an option for your event then choose this option and enter the appropriate colour.
a) I have entered ‘0′ and still cannot find my image. You may not have been photographed at this event. We endeavour to photograph all participants but invariably miss a small percentage at each event, sorry but please try again next time.

4) Are the final images zoomed and cropped?

All photographs are zoomed and cropped to make the intended participant the highlight of the photograph. Please leave any special comments or instructions at the end of the check out process if it is not clear who we should be zooming in on.

 

5) How big is a full size file?

We use the latest professional digital cameras set at medium file size, the size of the file is usually between 1.5 and 4MB. This is large enough to print up to an 8″x12″ photograph with no loss of quality and larger prints will only have a minimal loss of quality.

 

6) When will my order arrive?

Images ordered via electronic file are emailed out within 48 hours. Online orders are dispatched once a week. Even at busy periods UK orders should not take more than 14 days to arrive. International orders may take 21 days.

7)  Still have a question? If your query has not been answered, then please call our help line on 0800 710 1026.